Privacy Policy
Last updated: April 2, 2026
Tellogent LLC ("we," "us," or "our") operates the EatFreely website at eatfreely.net. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or submit information through our forms.
1. Information We Collect
When you submit a form on our website, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Insurance information (provider name, member ID)
- Allergy information (specific food allergies)
- Age or date of birth
- Any additional details you voluntarily provide in message fields
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and booking requests
- Provide information about oral immunotherapy treatment options
- Verify insurance coverage eligibility
- Connect you with an independent allergist
- Improve our website and services
3. Cookies and Tracking Technologies
Our website uses the following tracking technology:
- Google Ads tag: To measure which advertisements lead to a booking and to build advertising audiences. It sets cookies and may record the pages you visit on this site and whether you complete a purchase.
We do not currently use Google Analytics or a Meta (Facebook and Instagram) pixel. If that changes, this page will be updated before those tools are switched on.
You can limit this by using your browser’s cookie settings, by turning off ad personalisation in your Google account, or by using the Google opt-out browser add-on.
4. Third-Party Services
We use the following third-party services to process your information:
- Stripe: Payments are processed by Stripe. When you pay, you give Stripe your email address, phone number and card details directly. We never see or store your full card number. Stripe tells us your name, email address, phone number and whether the payment succeeded.
- Resend: Contact form submissions and payment notifications are delivered to our team by email through Resend. What you type into the form passes through Resend to reach us.
- Vercel: Our website is hosted by Vercel, which processes standard server request data such as your IP address in order to serve pages to you.
- Google Fonts: We use Google Fonts to display typography on our website. Google may collect limited technical data (such as your IP address) when loading fonts.
5. Data Retention
Form submissions are retained in our email systems for as long as necessary to respond to your inquiry and provide requested services. We do not maintain a separate database of form submissions. If you would like us to delete any information you have submitted, please contact us using the information below.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. HIPAA Notice
Information submitted through this website does not create a patient-physician relationship. EatFreely does not hold protected health information. For medical records, contact the allergist who saw you. The information collected through our website forms is used solely for scheduling and inquiry purposes and is not considered part of any medical record.
8. Children's Privacy
The allergists in our network work with people as young as 8 months old. This website is intended for use by adults, including parents and guardians looking for information on behalf of their children. We do not knowingly collect personal information directly from children under 13 without parental consent.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications
- Disable cookies through your browser settings
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: (832) 220-6391
- Hours: Monday through Friday, 9:00 AM to 6:00 PM CT
- Website: eatfreely.net/contact